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Quality Assurance Auditor

Company Name:
Coast Professional, Inc.
Quality Assurance Auditor
job
Location:
West Monroe, LA
Reports To:
Director of Quality Assurance-LA
Job Specifications
FLSA:
Non-Exempt
Pay Rate:
11.14 per hour +3.81 H&W
SCA Occupation:
01112 General Clerk II
EEO-1 Job Classification:
Administrative Support
Job Type:
Regular / Full-Time
Schedule:
8am - 5pm M-F (hours may vary)
Job Summary
The Quality Assurance Auditor is responsible for assisting with the development of a collaborative business management system by assisting with the creation of corporate policies, procedures and structures used to ensure that appropriate standards of professional practice are maintained. Assists the Director of Quality Assurance to ensure all procedures are planned, implemented, documented and assessed with the effectiveness of activities that constitute the organization's scope of practice.
Job Duties and Responsibilities
Supporting a Management System -Assists with writing and maintaining company policies, procedures and work instructions to create consistency and provide a baseline for improvement.
Document & Data Control -Maintaining both electronic and paper formats of policies, procedures, work instructions, etc. and keeping all information concise, up to date and accessible.
Controlling Client Data - Securing and controlling all data flowing into the office to protect privacy and help prevent fraud.
Creating and Reviewing Process Controls and Tracking - Maintaining procedures or instructions for consistent performance to provide clients with evidence of and confidence in your performance.
Processes Inspection & Testing -As directed, completes testing, reviewing and verifying planned work processes to ensure consistency and to correct or improve processes as necessary. Reports findings to Director of Quality Assurance.
System Inspection & Test Status - Verifying that company processes occur in proper sequence to ensure cross-departmental processes work properly.
Identifying Nonconformity - Identifying and recording errors or problems to prevent further damage and improve service.
Supports the Director of Quality Assurance and Coast Professional, Inc. with the implementation of policies and procedures consistent with how Coast Professional, Inc. believes their organization should be managed.
Assists with writing and maintaining a company policy manual.
With direction from the Director of Quality Assurance, manages a system based upon developing, implementing and adhering to a set of professional practices and policies.
As directed, tests procedures and processes to ensure service standards are consistently applied and to validate accuracy of internal and external documentation.

Qualifications
Education
High school diploma or GED required
Associates degree from an accredited college or university with major coursework in business administration, or related field required. Bachelor's degree preferred. Equivalent work experience in similar
position
may be substituted for educational requirements.
Experience
Experience in collections or related profession required. Experience with student loan collections preferred. Experience with developing a collaborative business management system and implementing corporate policies, procedures and structures used to ensure that appropriate standards of professional practice are maintained.
Knowledge
Knowledge of collection practices
Knowledge of collection software/databases
Principles and practices of customer service
Report preparations and techniques
Proper telephone etiquette
Modern office procedures, methods, and
computer
equipment
Demonstrates knowledge of FDCPA regulations
Skills and Abilities
Strong analytical and problem solving skills.
Strong project management skills.
Ability to work independently or as part of a team
Good time management and organizational skills.
Exceptional oral and written communication skills.
Ability to prioritize work.
Must have a valid driver's license with a good driving record.
Have a reliable automobile for travel to meetings and other job related functions and
events
.
Ability to undergo and pass applicable background checks

Working Conditions
The physical demands described here are representative of those that must be met by an
employee
to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Disclaimer
This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Coast Professional, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

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