Student Loan Collections Rep

Company Name:
Coast Professional, Inc.
Responsible for collecting on past due education loans via the use of auto dialer/manual phone contact. You will negotiate full payment or payment arrangements that are suitable for both the borrower and the company.

Job Duties and Responsibilities
Collection Functions
Skip-tracing borrowers to locate current residence and employment information
Handling incoming and outgoing collection calls
Negotiating balance in full payments, payment arrangements or legal referrals
Preparing consolidation paperwork
Reviewing accounts and schedule contact dates for follow-up calls

High school diploma or GED required
Collection experience preferred
Knowledge, Skills and Abilities
Working knowledge of modern office procedures, methods, and
Excellent communication skills
Principles and practices of customer service.
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws and methods as related to debt collection.
Work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Successfully complete and pass the FDCPA test.
May be required to undergo and pass applicable background checks.

Working Conditions
The physical demands described here are representative of those that must be met by an
to successfully perform the essential functions of this
. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Coast Professional, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

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